Capita defines a complaint as dissatisfaction with the service provided by Capita or by beneficiary organisations that are in receipt of Turing Scheme funding. Complaints can be made by Turing Scheme applicants, funded organisations, participants and from members of the public who have interacted with us.
Complaints can be submitted to Capita at any time and relate to any stage of an application or project lifecycle.
Those wishing to make a formal complaint are required to complete a complaints form, where the nature of the complaint can be outlined. Once the complaint form has been received it is logged and assigned for investigation and response by Capita staff.
Capita then aims to provide a full and final response to the complaint within 10 working days.
In cases where the complainant is unhappy with the Capita’s initial response, Capita will escalate the complaint internally. The final escalation route is to the Department for Education.
Complaints form – available for download soon
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